Pampeano Leather Dog Collar Roca
This stunning Roca pampeano polo dog collar has been a long standing favorite and has continued to reign season after season. The design is classic yet unique due to the skill needed to craft it. Due to popular demand, pampeano has also added a Roca polo belt to the Argentine polo belt range so now you and your dog can co-ordinate. As a finishing touch, we also have a matching dog lead with the same hand-stitched pampa pattern to really complete the look.
pampeano hand-stitched pampa dog collars and leads are the ultimate alternative to plain and standard leather dog collars which make your pampered pooch look super smart whether you’re in the country or the city, pampeano caters for the best of both worlds.
All of pampeano’s products are hand made in Argentina. We have our own skilled craftsman who travel to local tanneries to source only the upmost finest leathers available which Argentina is so famous for. Our pampeano team know that a superior level of quality is of paramount importance which is why we personally check the leather for imperfections and ensure only the best is selected. The finished rich vegetable tanned leather is then passed to the skilled artisans who hand-craft and weave each product which involves hours of intricate needle work. The waxed threads used are thick and durable, just like our leather to ensure that we provide products that last. The buckles are attached using machine sewing for added strength as the safety of your pet is essential.
Material
Argentine Top Grain cow leather completed with a strong stainless steel buckle and D ring for secure lead attachments.
Care
To maintain the richness of the leather, you should nourish it with a good leather conditioner every so often. Apply a small amount onto a dry cloth and rub into the leather. Use a separate cloth to buff it until all of the conditioner has been absorbed.
Try and keep your dog collar dry. If it does get wet, just blot with a towel as soon as possible and let it air dry.
Do not machine wash.
For small and larger parcels we use APC Couriers. Both services are based on a 48hour weekday delivery time for mainland UK addresses.
For International postage, we currently use royal mail small parcels, tracked/signed.
If we receive your order by 1pm (Monday-Friday) we will dispatch the item that day.
Exceptions - our couriers follow the English & Scottish Bank holiday dates, so deliveries and collections cannot be made over those dates.
If you place an order with us online, tracking details will be sent to you automatically. Please check your spam folder.
Please note that the items listed below cannot be returned, exchanged or refunded:
- ALL Riding Helmets - as these are safety items.
- Special order items - including all Samshield helmets & Kingsley Footwear
- Embroidered Goods
- Made to Measure Items
- Items made to order in personalised colours
- Underwear
- Specialist Bits and Specialist Leatherwork
For items bought in-store* and returned in-store
We offer refunds in-store for items returned within 14 days from the date of purchase, provided you have proof of purchase (till receipt AND/OR card receipt if paid by card). The items must also be in perfect condition, have not been used/worn and have all of the original tags attached and packaging included.
How and when we refund you
A refund can only be issued in the same format as the original purchase.
CARD - If the item was paid for by card, we’ll refund the same card originally used to pay for the item. If the refund cannot be made to the original card, then a credit note or exchange will be offered.
CASH – If the item was paid for by cash, the maximum we can offer as a cash refund at the time is £50, anything over that and the remainder can be offered as a credit note, or the remaining cash at an agreed time to suit.
GIFT RECEIPTS – Customers returning items with a gift receipt will be offered a credit note or goods to the same value. We do not offer cash refunds for items returned with a gift receipt.
GIFT VOUCHERS – Customers returning items which were purchased with a gift voucher will be offered a credit note or goods to the value. Refunds are not offered on items bought with a gift voucher.
For items bought online/over the phone**
Items must be sent back to us unused, in their original packaging and with all labels attached within 28 days of receipt. Please use a signed for service via a reputable courier, such as Royal Mail for smaller items and courier for larger item with adequate insurance to cover the value of the item. We cannot be held accountable, and therefore cannot offer a refund/exchange, if we do not receive the item.
To facilitate a speedy refund, please complete our RETURNS FORM, which should be included with your parcel. You are liable for all postage costs and these will not be refunded as part of the return. Refunds may take up to 7 days to be processed.
Returning faulty goods
The Consumer Rights Act gives you the right to ask for a refund, repair or replacement if something you buy develops a fault. This right is limited to 30 days from the date you took ownership of the goods (this could be the date of purchase or the date the goods were delivered to you - whichever is later). After the initial 30 days, you can't demand a full refund in the first instance, but you still have the right to a repair or replacement. The retailer has one opportunity to repair or replace any goods which are of unsatisfactory quality, unfit for purpose or not as described. You can choose whether you want the goods to be repaired or replaced, but the retailer can refuse if they can show that your choice is disproportionately expensive compared with the alternative. If the attempt at a repair or replacement is unsuccessful, you can then claim a refund, or a price reduction if you wish to keep the product.
* The Consumers Rights Act 2015 (applicable to items bought in-store) You can only return store-bought non-faulty goods for an exchange or refund if the retailer has a returns policy. Shops are not required by law to have a returns policy.
**The Consumer Contracts Regulations 2013 (applicable to distance selling)
The Consumer Contracts Regulations entitles you to key cancellation rights when you enter into contracts at a distance over the phone, online, from a catalogue. Your right to cancel an order for goods made at a distance starts from the moment you place your order and ends 14 days from the day you receive your goods. You then have a further 14 days to actually send the goods back. You should get a refund within 14 days of either the trader getting the goods back, or you providing evidence of having returned the goods (for example, a proof of postage receipt from the post office), whichever is the sooner.
Refunding the cost of delivery. The retailer has to refund the basic delivery cost of getting the goods to you in the first place, so if you opted for enhanced service e.g. guaranteed next day, it only has to refund the basic cost. You must cover the cost for returning unwanted goods, unless the retailer says it will cover these costs.
